Return Policy

We are committed to providing all our customers with excellent service and a smooth shopping experience. This return and refund policy has been designed to ensure clarity and fairness under specific conditions. Please review the guidelines below carefully.

100% Return Guarantee on New Products

All new products (excluding promotional or sale items) are covered by a full return guarantee.

No Refunds on Sale Items

Items purchased during sales are final and cannot be refunded or exchanged, even if the size is incorrect. Please check sizing carefully before completing your order.

Return Shipping Costs

Customers are responsible for covering the cost of return shipping. These expenses are non-refundable, and we are not liable for any fees incurred during the return process. For more details, please refer to our Terms and Conditions.

Notification Deadline

Returns must be requested within 30 days of receiving your order. Requests made after this period will not be accepted.

Guarantee on Defective Items

If you receive a defective product due to a manufacturing fault, you are entitled to a full refund or exchange—based on your preference.

Return Process

To initiate a return, please email support@felanora.com. Once your request has been approved, you will receive detailed instructions on how to complete the process.

Return Form Requirement

Every return must include a completed return form. Returns without this form cannot be processed.

Conclusion

Our goal is to ensure every customer is satisfied with their purchase. By following this return and refund policy, we ensure that all requests are handled efficiently and fairly. For any questions, please contact us at support@felanora.com.