Shipping Policy

We are committed to providing all our customers with fast and reliable delivery. This policy explains shipping times, costs, and procedures so you know exactly what to expect.

Delivery Times

Orders are usually processed and shipped within 24–48 hours after purchase confirmation. Typical delivery takes between 5 and 14 business days. Please note that factors such as:

• weather conditions

• peak periods (e.g. holidays)

• customs procedures

may cause delays.

Free Shipping

All orders are shipped free of charge. No matter the order amount or destination, you will not pay any shipping fees.

Shipping & Processing

Our products are shipped directly from our supplier. This helps us reduce processing time and maintain strict quality control.

• You will receive a confirmation email once your order is placed.

• Orders are processed and shipped within 24–48 hours.

• A tracking number will be sent to you once your order has been shipped.

Order Tracking

With the tracking number, you can monitor your package online and see when delivery is expected.

Questions & Support

If you have any questions about your order or this shipping policy, our support team is here to help:
📧 support@felanora.com

Restrictions & Exceptions

Although we strive to deliver on time, unforeseen circumstances may cause delays, including:

• customs procedures

• severe weather

• force majeure situations

We are not responsible for such delays, but we appreciate your patience and understanding.

Conclusion

Félanora is dedicated to offering a smooth shopping experience with fast and reliable shipping. For more information or assistance, please contact us at support@felanora.com.